Question 1

Is Kinehub a replacement for physical therapy?

Accepted Answer

No. Kinehub is an educational fitness and mobility tool, not a medical service. It's designed to support your movement routine between appointments, not to diagnose, treat, or replace advice from a qualified clinician. If you're injured, pregnant, post-surgery, or managing a chronic condition, speak to a healthcare professional before starting new exercises. Stop any movement that causes pain.

Question 2

Is it safe to exercise with my pain?

Accepted Answer

For most everyday aches, gentle movement helps more than rest, and some discomfort while you exercise is normal if it settles by the next day. Kinehub asks seven safety questions before it gives you a plan, and if an answer means you should be examined it tells you who to contact instead. Stop and get checked if pain is sharp, spreading or getting steadily worse.

Question 3

Which conditions does Kinehub cover?

Accepted Answer

There are pages for 18 common problems, from lower back pain, sciatica and neck pain to plantar fasciitis, frozen shoulder and pelvic girdle pain in pregnancy. Each one has the exercises in the order you would build them up, how long it usually takes, and the signs that mean you should see someone first.

Question 4

How do I cancel my subscription?

Accepted Answer

You can cancel anytime from your profile panel under Subscription → Manage subscription. You'll keep Pro access until the end of your current billing period. If you run into trouble, email us at dikkojunaid21@gmail.com and we'll sort it out.

Question 5

How do I contact my therapist?

Accepted Answer

If your therapist is connected, tap the circle with your initial at the top right and choose Messages with your therapist. You can ask questions about your program and share how your recovery feels. If you haven't connected a therapist yet, go to Progress → Reports, find Care team and enter their invite code.

Question 6

What data does Kinehub collect?

Accepted Answer

We collect your account email, the goals and preferences you enter, your completed sessions, optional pain ratings, and any reports you choose to share. We use this only to personalise your experience and show your progress. We don't sell your data and we don't use it for advertising. You can read more in our Privacy Policy.

Question 7

How do I update my goals or focus areas?

Accepted Answer

Tap the circle with your initial at the top right, then change your answers under My profile. Your next daily session is built from them, and so are your AI exercises.

Question 8

How do I delete my account?

Accepted Answer

Open your profile panel, scroll to the bottom, and tap Delete account. This permanently removes all of your data — sessions, pain logs, reports, and achievements — and cannot be undone.

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